Privacy Policy

1. What we collect

• Account info: Name, email address, and company name provided at signup.
• Property data you submit: Addresses, owner names, assessed values, and parcel IDs entered manually or via spreadsheet upload.
• Payment info: Handled entirely by Paddle (our payment processor) — we do not store your credit card details on our servers.
• Usage data: Pages visited, features accessed, and application performance metrics used to improve the service.
• Reviews you choose to send us: A star rating, your name as you type it, any comment, and — only if you record or upload one — a video or photo of you. Nothing in this category is required to use the service, and none of it is collected unless you submit it.

2. How we use it

• To fetch property market data via RentCast's API and generate automated tax appeal packages.
• To send you deadline reminder email notifications (via Resend) for properties you have added.
• To process subscription payments and topups securely through Paddle.
• To analyze usage trends and improve usability. We do not use your property data to train public AI models.

3. Third parties we share data with

We share relevant portions of your data with the following service providers to run the core features of the platform:

• RentCast — receives property addresses to query and return assessed values and comparable sales records.
• Anthropic (Claude API) — receives property data and comparables to generate draft appeal arguments and letters.
• Paddle — processes your payment details and billing profiles (acts as our Merchant of Record).
• Supabase — hosts our database storage, authentication, and file storage for generated PDFs.
• Cloudflare (R2 storage) — stores review videos and photos you submit. Files are held in a private bucket and served through short-lived signed links.
• Resend — sends transactional emails including deadline alerts, notifications, and receipts.

We do not sell, rent, or trade your personal or property data to advertisers, marketers, or data brokers.

4. Reviews, testimonials and video

We ask customers for a review after their first order, and we offer a one-time 20% discount on a later order to anyone who sends a video one. Submitting a review is entirely optional and declining changes nothing about the service you receive.

• Where the video goes. If you record in your browser or upload a file, it is stored in our private Cloudflare R2 bucket. It is not public and nothing links to it.
• We publish it only if you tick the consent box. That box is what permits us to show your video on this website, on our YouTube channel, and on social media, alongside your first name and the service you used. Without it we do not publish the video anywhere — and our system will not release the video's address at all, so it cannot be published by mistake.
• Written reviews and photos. Submitting a written review or photo for publication means we may show it on this website and in marketing material, with the name you gave us. We do not publish your email address, your property address, or anything from your appeal.
• Nothing from your case is ever included. Reviews are kept entirely separate from your property records. We never use your assessment figures, documents, or appeal outcome in marketing without asking you separately and specifically.
• Withdrawing consent. Email us at any time and we will remove your review and video from our website and delete the file. We will also delete it from our own YouTube channel and social accounts. Be aware of one real limit: once a video has been public, we cannot recall copies other people may already have downloaded or re-shared. Nothing you have already been given — including the discount — is taken back if you withdraw.
• Approval is separate. We review submissions before publishing any of them, so giving consent does not mean your review will appear. You keep the discount either way.

5. Data retention

• Your account information and property records are stored for as long as your account remains active.
• If you request to delete your account, all associated property records and generated data are permanently deleted from our database within 30 days.
• Generated PDF packages remain in file storage until you manually delete the property or delete your account.
• Review videos and photos are kept until you ask us to remove them, or until you delete your account, whichever comes first.

6. Your rights

• You can request a copy of all personal and property data stored in your profile by emailing support.
• You can correct inaccurate property information at any time directly through the dashboard.
• You can request complete deletion of your account and files at any time.
• You can withdraw consent to a published review or video at any time, as described in section 4.

7. Contact

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at: support@taxappealagent.com.